Refund policy

Exchanges & Returns

Due to hygiene purposes, we do not accept change of mind returns. Exchanges and returns are only accepted where (i) there is a product defect (e.g. torn products); or (ii) wrong item(s) has been sent. All NIUD products go through stringent quality control before they are on their way to you. 

In the event where you have received a defective product or wrong order (e.g. incorrect shade), please contact us within 5 working days from delivery receipt. Any request made after 5 working days will not be entertained to avoid abuse of exchange policy and to maintain fairness to all other customers.

Degree of stickiness of products are subjective and not considered as product defect, we're unable to accommodate for requests for exchange and refund unless the product clearly does not adhere to skin (i.e. product falls when put on skin). In case of the latter scenario, all requests would have to be made within 5 working days of delivery receipt. We are unable to entertain requests made after 5 working days of receiving products as our products are consumables in nature, and would need to be replaced after a certain period of use.

Can I receive a refund?
We do not provide refunds due to the nature of the product. Replacements are available if you have received a wrong order / defective product (e.g. torn and damaged products that can not be used). Please contact us with your order number and email address used during checkout at support@niudlab.com

Sustainable Packaging Policy

We practice a sustainable packaging policy, where we minimise waste from product packaging and shipping packaging. We have reduced packaging packing material such as honeycomb paper, foam packing peanuts, and bubble wraps. Occasionally, the reduction of packing materials may cause slight cosmetic damage (e.g. denting) to the product packaging during shipping. However, this will not affect the use and functions of our products. 

As such, we will not be providing any return or refunds for damaged packaging.

In the event that any of the actual products has been damaged during delivery, Please contact us with your order number and email address used during checkout at support@niudlab.com, along with clear images of the damaged item(s) within 24 hours from delivery receipt. Due to courier policy, parcels damaged in transit must be reported within 24 hours of receipt to be eligible for an exchange.

Where refunds are applicable, refunds shall be processed via the original payment method.