FAQ - Shipping & Delivery

When do you ship my product?
Orders placed before 9am on a working day will be shipped on the same day. Orders placed after 9am or on public holidays and weekends will be handed over to courier on the next working day.

How long will my delivery take?
All orders will be processed and shipped within 1 working days. Delivery time may range from 2 to 7 working days depending on where you are based at.

Will I receive a tracking number?
Yes, you will receive a tracking number via email once your order has been shipped out! 

Do you ship internationally?
Currently, we only ship to addresses in Malaysia.

Do you provide free shipping?
We do offer free shipping from time to time – check out our banner and social media pages (Instagram / Tiktok) for the latest offers!

How much are shipping fees?
Shipping fees vary across locations. The exact shipping fees is calculated at checkout based on your shipping address!

Can I cancel my order / change my address?
All orders are processed immediately by our warehouse. Cancellations are generally not possible. 

If you wish to change your delivery details, please contact us via Instagram (@niudlab.com) as soon as possible. Amendments are only possible if your order has yet to be shipped.

For further details, please see our Shipping Policy here.