Q: How do I use the NIUD covers?
Ensure that the area is clean and dry before applying the silicone pasties. Avoid using any lotion or skincare products on the area as this will affect the adhesiveness of the nipple covers. Align the silicone pasties to the desired position, press firmly to affix them, and sooth out the edges according to your curvature. Voila! You are good to go!
Q: How many times can I reuse NIUD covers?
With proper care and storage, your NIUD covers can be reused up to 100 times!
Q: Are NIUD covers sweatproof or waterproof?
Yes, they are! Feel free to go for a dip in the pool or workout in your NIUD covers. However, we would suggest not to apply any skincare products like body oil, lotion or sunscreen before putting the covers on as it may affect the adhesiveness of the covers.
Q: Can I workout, swim, yoga (…) in NIUD covers?
Yes, yes, and yes! NIUD covers are designed to be sweatproof, waterproof, and comfortable for you to move in– all while staying on firmly! Feel free to go about your daily life in NIUD covers!
Q: How long can I wear NIUD covers for?
We recommend wearing your NIUD covers for < 12 hours in any single session. Do not wear overnight to sleep – your skin needs to breathe!
Q: Are NIUD covers safe for sensitive skin?
Our products are made with medical grade adhesive. However, some people could still be sensitive/ allergic to medical grade adhesive. If you have adhesive sensitivity, please check with your dermatologist before using our products. Please discontinue use of our product if you develop rashes or irritations to the product. We recommend a patch test before using NIUD covers.
Q: How do I properly care for my NIUD covers?
Rinse your NIUD covers after every use with gentle soap and lukewarm water. Once you’ve washed them, shake off the excess water and leave them in a cool and dry place to air dry. Store your NIUD covers with the protective film on and rest them against the plastic holder to maintain their curves.
Do not wash with hot water. Do not machine wash. Do not scrub with brute force. Do not blow dry with hot air. Do not tumble dry.
Q: Do you ship internationally?
Currently, we only ship to addresses in Malaysia.
Q: Do you provide free shipping?
We do offer free shipping from time to time – check out our banner and social media pages (IG/FB: @niudlab ; Tiktok: @niud.lab) for the latest offers!
Q: How long will delivery take?
All orders will be processed and shipped within 2 working days. Delivery time may range from 2 to 10 working days depending on where you are based at. For more information on shipping rates and time, please visit our page on shipping and delivery.
Q: Can I return my purchases?
Unfortunately, due to hygiene purposes we do not accept returns of NIUD covers. Returns are only accepted where (i) there is a product defect; or (ii) wrong item(s) has been sent.
All NIUD products go through stringent quality control before they are on their way to you. However, in the event where you have received a defective product or wrong order (e.g. incorrect shade/ size), please contact us here. Let us make things right for you with a replacement 🙂
Q: Can I receive a refund?
We do not provide refunds. Replacements are available if you have received a wrong order / defective product. Please drop us a note here.
Q: I got the wrong shade! Can I get a refund / exchange?
While we can’t offer a return or exchange due to hygiene reasons, we know how important this is for you and we want to do our best in helping you find the perfect shade! Reach out to us here to get a unique code for 10% off your next purchase.
Q: Can I cancel my order / change my address?
All orders are processed immediately by our warehouse. Cancellations are generally not possible.
If you wish to change your delivery details, please contact us at [email protected] as soon as possible. Amendments are only possible if your order has yet to be shipped.